Turn Damaged Deliveries into Full Refunds and Better Solutions – All Thanks to StrongBody AI’s Clear Refund & Dispute Resolution Policy

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Isabella Morales, a 32-year-old freelance graphic designer living in a sunlit loft in the Wynwood Arts District of Miami, Florida, had spent the last eight months battling persistent adult acne and uneven skin tone triggered by hormonal changes after stopping birth control. Her dermatologist had suggested gentle, natural anti-inflammatory ingredients, so when Isabella discovered a product share on StrongBody AI from Dr. Thuy Linh Nguyen, a Vietnamese dermatologist and herbalist based in Ho Chi Minh City, she felt hopeful. The post described “Handmade Organic Turmeric & Honey Radiance Mask – Small Batch, Freshly Prepared,” a custom-blended powder using golden turmeric rhizomes from the Mekong Delta, raw forest honey, and a touch of niacinamide, designed for sensitive, acne-prone skin. Dr. Thuy included lab test results showing zero heavy metals, step-by-step mixing instructions, before-and-after photos from twelve clients (faces anonymized), and a promise of personalized adjustments if needed.

Isabella sent a Consult Request detailing her skin type (combination, sensitive, occasional cystic breakouts on chin and cheeks), current routine (gentle cleanser, hyaluronic acid serum, mineral SPF), and desire for a 60-gram jar suitable for twice-weekly use. Within 24 hours, Dr. Thuy sent a detailed Offer:

  • Offer Title: Custom Turmeric-Honey Radiance Mask – 60g Jar for Acne-Prone Sensitive Skin
  • Description: Freshly ground organic turmeric (Curcuma longa), raw acacia honey, niacinamide powder, and calendula extract; blended to Isabella’s exact sensitivities; includes mixing guide and patch-test protocol.
  • Method: Vacuum-sealed jar, bubble-wrapped, EMS tracked international shipping.
  • Timeline: Preparation 3 days → shipping 7–10 days → total 10–14 days to Miami.
  • Cost: Product $92 USD + EMS $44 USD = $136 subtotal + 10% buyer fee $13.60 = total $149.60 USD
  • Guarantee: 60-day satisfaction guarantee – full refund (minus shipping) if no improvement or if product arrives damaged/spoiled; free reformulation if irritation occurs.

Isabella accepted and paid. Funds entered StrongBody AI’s secure escrow. Dr. Thuy messaged: “Payment received safely. I’ll prepare your jar tomorrow morning and ship by Friday. Tracking coming soon. Excited to help your skin heal gently!”

Ten days later, on a humid Tuesday afternoon in late April 2026, the EMS package arrived at Isabella’s building. She signed, carried the box upstairs, and opened it eagerly. The jar looked intact at first glance, but when she unscrewed the lid, a strong fermented odor hit her – the honey had clearly leaked inside the jar, mixing with the powder into a sticky, discolored clump. Half the contents were unusable; the seal had failed during transit in the Florida heat. Isabella’s heart sank. She had waited weeks, paid upfront, and now held a spoiled product.

She didn’t panic. StrongBody AI’s chat history already contained the exact Offer terms, including the 60-day satisfaction guarantee and explicit mention of refund for damaged goods. Isabella took clear photos: the jar with leaked honey pooling at the bottom, close-ups of the clumped powder, the outer box showing no external damage (proving the issue happened during shipping), and a timestamped selfie holding the jar at 3:42 p.m. on April 29, 2026.

At 4:11 p.m., she opened Biz-Messenger and typed:

“Hi Dr. Thuy, unfortunately the mask arrived damaged – honey leaked inside and ruined most of the powder. I’ve attached photos. Per the Offer guarantee, I’d like to request a full refund (minus shipping) or a replacement. Thank you for understanding.”

Dr. Thuy replied within 22 minutes (it was early morning in Vietnam):

“Thank you for the photos, Isabella. I’m so sorry this happened – the vacuum seal should have held, but heat during transit can be unpredictable. I agree the product is not usable. I can either send a fresh jar immediately (I’ll cover return shipping label for the damaged one) or process a full refund minus the original $44 shipping fee, totaling $105.60 back to you. Please let me know your preference within the next 48 hours so we can resolve quickly.”

Isabella appreciated the fast response and clear options. She chose replacement – she still wanted to try the formula – and asked for extra protective packaging. Dr. Thuy agreed immediately, sent a prepaid EMS return label via chat, and promised: “New jar will ship tomorrow with double vacuum sealing and insulated pouch to prevent any heat issues. I’ll add 10g extra as apology.”

Before proceeding, Isabella formally opened a dispute in the platform’s “Received Offers” section (under My Account). She selected “Product arrived damaged/spoiled,” uploaded all photos, copied the relevant chat messages, and attached the tracking number showing delivery conditions. StrongBody AI’s system automatically notified both parties and flagged the case for support review.

The platform’s policy kicked in seamlessly:

  • Buyer must report issues within 15 days of delivery for physical products (Isabella reported on day 1).
  • Seller has 48 hours to respond with resolution proposal (Dr. Thuy replied in 22 minutes).
  • If both agree (as they did), the platform facilitates the agreed solution without further intervention.
  • If no agreement, StrongBody AI support reviews all evidence – Offer terms, photos, chat logs, tracking data – and issues a binding decision within 5 business days.
  • During dispute, funds remain in escrow, protecting the buyer completely.
  • Once resolution is reached (replacement sent and confirmed received, or refund processed), the buyer marks completion; only then are funds released to the seller (or partial refund released back to buyer).

In Isabella’s case, no escalation was needed. Dr. Thuy shipped the replacement on April 30. It arrived May 11 in perfect condition – fresh, fragrant, sealed tightly inside an insulated envelope with silica packs. Isabella mixed her first mask that evening: golden paste, smooth texture, subtle honey scent. She applied it twice weekly for eight weeks. By week four, redness around her chin had faded noticeably; by week eight, breakouts were down 80%, skin tone more even, and texture smoother. She kept a simple journal: “Week 2 – less inflammation after application,” “Week 6 – cysts shrinking faster,” “Week 8 – confident to go makeup-free to client meetings.”

On July 10, 2026 – well within the 60-day window – Isabella marked the transaction complete in Biz-Messenger. She typed:

“Replacement arrived perfect, no issues. Skin is improving beautifully – thank you for the quick resolution and extra care!”

Escrow released the full $149.60 to Dr. Thuy’s wallet within minutes (minus platform fees). Dr. Thuy replied:

“Wonderful news, Isabella! Your progress photos are so encouraging. Please keep me updated – I’m here for any future adjustments.”

Isabella’s experience demonstrates exactly how StrongBody AI’s refund and dispute policy works for physical products purchased through Offers. The moment she reported damage with clear evidence, the process moved swiftly: seller responded fast, both parties agreed on replacement, and the platform held funds safely until the new product arrived and was confirmed satisfactory. Had Dr. Thuy not responded or disagreed, support would have stepped in, reviewed the Offer’s explicit 60-day guarantee, the photos proving leakage, and tracking data showing no buyer fault – then enforced either full refund (minus shipping) or replacement at seller’s expense.

This policy applies universally:

  • Report within 15 days of delivery for damage/spoilage, or within the guarantee period (e.g., 60 days) for lack of results.
  • Provide evidence (photos, videos, journal notes).
  • Seller must respond within 48 hours with solution.
  • Mutual agreement = fastest resolution.
  • Disagreement = platform mediation within 5 business days based solely on Offer terms, chat history, and proof.
  • Funds never leave escrow until buyer is satisfied or a fair decision is made.
  • Seller receives payment only after successful completion, ensuring incentive to deliver quality.

Because of this balanced, transparent system, Isabella never feared losing her money. She turned a damaged delivery into a successful skin-healing journey without stress, knowing StrongBody AI stood as a fair intermediary protecting both sides.

Countless users – busy moms in Chicago, executives in San Francisco, retirees in Boston – rely on this same policy every day when ordering physical wellness products internationally. They accept Offers confidently, report issues promptly if needed, and watch the platform turn potential disappointment into satisfaction, refund, or replacement – every time.

Your next purchase can feel just as secure. When you receive an Offer, read the guarantee section carefully – it’s your safety net. And if anything goes wrong, StrongBody AI’s structured process ensures your voice is heard, evidence is reviewed, and a fair outcome is reached quickly.

Overview of StrongBody AI

StrongBody AI is a platform connecting services and products in the fields of health, proactive health care, and mental health, operating at the official and sole address:https://strongbody.ai. The platform connects real doctors, real pharmacists, and real proactive health care experts (sellers) with users (buyers) worldwide, allowing sellers to provide remote/on-site consultations, online training, sell related products, post blogs to build credibility, and proactively contact potential customers via Active Message. Buyers can send requests, place orders, receive offers, and build personal care teams. The platform automatically matches based on expertise, supports payments via Stripe/Paypal (over 200 countries). With tens of millions of users from the US, UK, EU, Canada, and others, the platform generates thousands of daily requests, helping sellers reach high-income customers and buyers easily find suitable real experts.

Operating Model and Capabilities

Not a scheduling platform

StrongBody AI is where sellers receive requests from buyers, proactively send offers, conduct direct transactions via chat, offer acceptance, and payment. This pioneering feature provides initiative and maximum convenience for both sides, suitable for real-world health care transactions – something no other platform offers.

Not a medical tool / AI

StrongBody AI is a human connection platform, enabling users to connect with real, verified healthcare professionals who hold valid qualifications and proven professional experience from countries around the world.

All consultations and information exchanges take place directly between users and real human experts, via B-Messenger chat or third-party communication tools such as Telegram, Zoom, or phone calls.

StrongBody AI only facilitates connections, payment processing, and comparison tools; it does not interfere in consultation content, professional judgment, medical decisions, or service delivery. All healthcare-related discussions and decisions are made exclusively between users and real licensed professionals.

User Base

StrongBody AI serves tens of millions of members from the US, UK, EU, Canada, Australia, Vietnam, Brazil, India, and many other countries (including extended networks such as Ghana and Kenya). Tens of thousands of new users register daily in buyer and seller roles, forming a global network of real service providers and real users.

Secure Payments

The platform integrates Stripe and PayPal, supporting more than 50 currencies. StrongBody AI does not store card information; all payment data is securely handled by Stripe or PayPal with OTP verification. Sellers can withdraw funds (except currency conversion fees) within 30 minutes to their real bank accounts. Platform fees are 20% for sellers and 10% for buyers (clearly displayed in service pricing).

Limitations of Liability

StrongBody AI acts solely as an intermediary connection platform and does not participate in or take responsibility for consultation content, service or product quality, medical decisions, or agreements made between buyers and sellers.

All consultations, guidance, and healthcare-related decisions are carried out exclusively between buyers and real human professionals. StrongBody AI is not a medical provider and does not guarantee treatment outcomes.

Benefits

For sellers:
Access high-income global customers (US, EU, etc.), increase income without marketing or technical expertise, build a personal brand, monetize spare time, and contribute professional value to global community health as real experts serving real users.

For buyers:
Access a wide selection of reputable real professionals at reasonable costs, avoid long waiting times, easily find suitable experts, benefit from secure payments, and overcome language barriers.

AI Disclaimer

The term “AI” in StrongBody AI refers to the use of artificial intelligence technologies for platform optimization purposes only, including user matching, service recommendations, content support, language translation, and workflow automation.

StrongBody AI does not use artificial intelligence to provide medical diagnosis, medical advice, treatment decisions, or clinical judgment.Artificial intelligence on the platform does not replace licensed healthcare professionals and does not participate in medical decision-making.
All healthcare-related consultations and decisions are made solely by real human professionals and users.

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